Store Terms & Conditions

ORDER PROCESSING

The request for orders will be made through the online live help button. Upon receipt, the order will be electronically forwarded to the fulfilment centre for picking, packing & dispatch.

PokerHost will pick and pack all orders received (subject to stock availability) within 1 working day of data file receipt using agreed delivery service.

Packing of all items will be undertaken manually and all orders will be packed into the most suitable outer packaging (from a range quoted for this activity) in order to protect the products from damage during transit.

Selecting the packaging on an order by order basis in this way allows the warehouse staff to utilise their experience and ensure a balance between effective protection and cost effective solutions.

Product Despatches

Orders for multiple items will be secured together by strapping where possible within weight limits and operational constraints.  On occasions when this is not possible multiple orders will be dispatched as multiple individual orders.

Our carriers usually deliver with 3-10 business days from dispatch date

It is common for any product returns (i.e. not known at address, no-one in, damaged in transit, etc.) to be returned to the fulfilment suppliers facility. If the prize is defective please contact the customer service department, within forty-eight (48) hours of having received your package. You will be required to return the broken or defective item in its original shipping and manufacturer packaging.

You must return the defective item to the Return Address on the original packaging. Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, customer will be contacted with a suitable alternative.

If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible. Note: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item.

Common Question & Answers

Can items be exchanged?

No, customers are given every opportunity to review their orders prior to the order.

If I am not satisfied with my order, can I return the item and get refunded my points?

No, customers are given every opportunity to review their orders. Orders cannot be returned or replaced unless they are damaged.

Does the item come with a warranty?

Yes, depending on the manufacturer. The warranty associated with the item will be the manufacturer's exchange warranty and is generally included with the item instructions. Players should contact the manufacturer if the item is faulty and beyond the specified storefront refund policy.

I received a product that was broken or defective. What do I do?

If the prize is defective please contact the customer service department, within forty-eight (48) hours of having received your package. You will be required to return the broken or defective item in its original shipping and manufacturer packaging. You must return the defective item to the Return Address on the original packaging.

Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, we will find a suitable alternative for you. If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible.

NOTE: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item.

Can items be shipped to a P.O. Box address?

No, please make sure to provide a physical address and telephone number for shipping. Couriers do not ship to P.O. Boxes; any attempt to ship to a P.O. Box will cause significant delays in receiving your item.

Can items be shipped to a military base?

No, please make sure to provide a physical address and telephone number for shipping.

Cancellation Policy

Orders cannot be cancelled from our system. We have no way to implement a cancellation as it would also involve the refunding of the players points.

Shipping

Please note that your order may take additional 3 to 10 business days to ship out from our fulfilment center (s).

Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping products to all geographical locations. In addition, all items must be shipped to a physical address (no deliveries to P.O. Box).

Due to customs duties and taxes and how our items are shipped from the US, we only offer delivery to US facing addresses.

Warranties

If you wish to obtain a warranty for a product, you may contact the manufacturer of the product directly or send an e-mail request to [email protected].

If you e-mail PokerHost.com for the warranty, please specify the product's ASIN (located under the product features), as well as the e-mail address or fax number to which we should send or fax the warranty.

Problems with an Order?

If something is wrong with an order that is being fulfilled by PokerHost.com, we certainly want to help you. Please read the information below for more on how to proceed.

Did you receive the wrong item or an item you didn't order?

Visit our Live Support and we'll ask you to indicate the items you're returning, as well as if they arrived instead of your original order. We will also ask you whether you need a refund or a replacement sent to you.

Wondering where your order is?

If you have not yet received your order and think that you should have by now, visit our Live Help Center. Here we can update you on availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.

Need further assistance?

Visit us on Live Help and we will provide appropriate assistance to your questions.

*The points used to buy items in the store must have being earned playing in real money tables or tournaments. You cannot pay using points earned in points tournaments.