|
+ Terms & Conditions
ORDER PROCESSINGThe request for orders will be made through the online live help button. Upon receipt, the order will be electronically forwarded to the fulfilment centre for picking, packing & dispatch. PRODUCT DESPATCHES.Orders for multiple items will be secured together by strapping where possible within weight limits and operational constraints. On occasions when this is not possible multiple orders will be dispatched as multiple individual orders. Our carriers usually deliver with 3-10 business days from dispatch date It is common for any product returns (i.e. not known at address, no-one in, damaged in transit, etc.) to be returned to the fulfilment suppliers facility. If the prize is defective please contact the customer service department, within forty-eight (48) hours of having received your package. You will be required to return the broken or defective item in its original shipping and manufacturer packaging. You must return the defective item to the Return Address on the original packaging. Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, customer will be contacted with a suitable alternative. If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible. Note: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item.
COMMON QUESTION & ANSWERSCan items be exchanged?No, customers are given every opportunity to review their orders prior to the order. If I am not satisfied with my order, can I return the item and get refunded my points? No, customers are given every opportunity to review their orders. Orders cannot be returned or replaced unless they are damaged. Does the item come with a warranty? Yes, depending on the manufacturer. The warranty associated with the item will be the manufacturer's exchange warranty and is generally included with the item instructions. Players should contact the manufacturer if the item is faulty and beyond the specified storefront refund policy. I received a product that was broken or defective. What do I do? If the prize is defective please contact the customer service department, within forty-eight (48) hours of having received your package. You will be required to return the broken or defective item in its original shipping and manufacturer packaging. You must return the defective item to the Return Address on the original packaging. Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, we will find a suitable alternative for you. If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible. Note: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item. Can items be shipped to a P.O. Box address? No, please make sure to provide a physical address and telephone number for shipping. Couriers do not ship to P.O. Boxes; any attempt to ship to a P.O. Box will cause significant delays in receiving your item. Can items be shipped to a military base? No, please make sure to provide a physical address and telephone number for shipping.
CANCELLATION POLICY Orders cannot be cancelled from our system. We have no way to implement a cancellation as it would also involve the refunding of the players points. Shipping Please note that your order may take additional 3 to 10 business days to ship out from our fulfilment center (s). Shipping Restrictions Due to customs duties and taxes and how our items are shipped from the US, we only offer delivery to US facing addresses. |