PokerHost FAQs

Just in case you have any questions we would like to hear from you. Here are list of the most frequently asked questions from our players. If your inquiry is not listed please contact us via live help or send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How do I know if I have downloaded the software correctly? Where can I find it?

When you have successfully installed the Pokerhost software on to your computer, a PokerHost icon will appear on your desktop. Simply double-click on this icon to open the PokerHost software and automatically our Game Lobby will pop up.

How to create a Pokerhost account:

You will need to create a PokerHost Player Account before you can join any play or real money games. In order for you to create a Poker account you will need click on Download now. You will be asked to fill out our registration form. As soon as you have completed this step, a pop up box will appear. If you have already downloaded our software then to create your new account, select the 'Log In' button when the software launches and choose the 'Sign up now' button. Complete the information requested.

I am receiving the error invalid password?

As passwords are case sensitive, check to ensure your Caps Lock is off (if your password requires Caps lock then ignore this option). You can click on our live help button and our customer service representatives will be more than happy confirm your login information. If you continue receiving this error message they will be more than happy to reset your password.

Can I change my poker nickname?

PokerHost allows players the ability to change their poker nickname (name appearing at the poker tables) every 7 days. To do this, please visit the 'My Account' tab when logged on to the PokerHost software.

How do I get started?

Our games: Once you've successfully installed our free PokerHost software, simply double-click on the PokerHost icon on your computer desktop to open the software. Our main lobby will be the first screen that you will see. Please choose the best option that meets with your gaming preferences or simply browse around to view the different options we have to offer.

Joining a table:

On the top of our main lobby screen you can either select the option “Ring Games or Tournaments”. As soon as you click the type of game that suits you best a list of tables will appear. If you would like you can sort the games by a certain preference, just click on any column header and this will arrange the list of tournaments as you prefer. To join a specific table or tournament from the selected list, double-click on the game or click Join Table button at the bottom.

How can I open a real money account?

As soon as you are ready to become a real money PokerHost player, all you have to do is visit our Cashier section. The poker cashier offers many different poker deposit options with many of them FREE of charge!

Can I try out play money tables before playing for real money?

Pokerhost gives its players the opportunity to get familiar with our software, and our different types of tables by offering play money games. You can find these tables located in the option Ring Games at the top of the main lobby screen, followed by “Play Money”. If you select “All” our complete list of play money tables will show. You also have the option to filter specific preferred games.

How many play-money chips do I start with?

You will be given 1,000 play money chips to start. If your play-money chips drops below 1,000, simply click on the Dealer's tray and your stack will be refreshed.

How do I use the option Notes on a player?

When you are sitting at a table, you will see a “Note” tab located on the bottom left side of the table. This option allows you to make notes on any opposing players by choosing the desired player from the drop down menu (all the names of the players seated at the table will appear in your selection). There you simply need to add any comments you wish to make and they will stick to that player regardless their Poker alias changes they may make. In addition to the notes, you can apply a color coded label identifying the type of player that they are.

How do I know if Notes have been made on a player?

If you see a small color circle on the right hand corner of an opposing player's name, that will indicate notes are available for you from a previous entry. This tool is quite handy since Pokerhost allows players to frequently adjust their Poker nickname.

How can I check my hand history?

The "Last Hand" button is located below the current hand number at the table and as soon as you click on it you will be given an immediate review of the previous hand. You will also find the Hand History in text format, in the folder where you installed PokerHost located within your personal computer files. Just in case you can not find this file, click on the Option button on our main lobby and then click Game Files; there you will see the name of the file.

Customer Service Support

Poker Host is proud to offer its players with a live help account specialist 24 hours a day, 7 days a week. Send us a trouble ticket and we will respond promptly. You may also call us toll free at the following numbers:

1-866-POKER-11 ( 1-866-765-3711 )
Toll Free Fax: 1-800-570-7201
UK Toll Free : 0-800-051-3816
International: (506) 2440-4800
International FAX: (506) 2440-0036

If you are experiencing a technical issue at Poker Host, please be ready to provide us with as much information as possible about the problem, such as software and hardware configurations.
Our poker support agents are ready at any time if you have a poker bonus, tournament, deposit or have any poker questions in general.

Poker Room Etiquette

What are the rules concerning chat at the tables?

Players using offensive language on the chat will be subject to a chat warning or a revocation of their chat privileges. At PokerHost, we do not allow any profanity, begging, solicitation, chat flooding and advertising. Please note that PokerHost allows only English chat.

Can I disable my chat?

There are a few options of removing chat from your game. If you would like to mute the entire table, simply adjust your Chat in the drop down menu by selecting, 'Dealer Only'. Alternatively, you can block out chat player by player.

1. Go to the 'Notes' tab in the bottom left corner of the table screen
2. Select the specific player from the drop down listing and choose 'ignore'.

Technical

Why isn’t my software auto upgrading?

Sometimes, auto-upgrading will not work. This can be due to local caching and firewall issues, which prevent our software from properly upgrading itself.You, may access the most recent version of the Pokerhost software by clicking here.

Select the FullPokerhostSetup.1.0.120.exe hyperlink to begin the process.

1. Choose 'Run program from its current location', select
2. 'Open File'
3. Save it to your computer.

How can I make the game screen fill my entire computer monitor?

In order to fit the game window to fill your screen you will be required to adjust your screen settings using the instructions below
Changing Screen resolution:

1. Go to your desktop and double-click "My Computer"
2. Double-click "Control Panel"
3. Double-click "Display"
4. Choose the "Settings" tab along the top
5. Adjust your "Screen Area" (resolution) to 800x600
6. Adjust your "Colors" to "High Color (16 bit)"
7. Press OK
8. Try running PokerHost again

I don't have any sound.

Please ensure that you have a valid sound card and your speakers are not set to mute. Check to see that you have sounds selected via the PokerHost 'Options' tab. The Chat Tab in the bottom right corner of the Table Screen contains an 'Options' Button where you can select 'all', 'alerts only' or 'silent'.

Why is my game so slow?

The communication between your machine and our servers has been optimized for the fastest response. If you notice that your game is moving slowly, there are two likely explanations:

1. The players on the table are taking a long time to act when it is their turn.
2. You may not have a good connection to the Internet.

How will I play if I am connected to the Internet through a firewall or proxy server?

Please ensure that your firewall is set to permit gaming websites to enable connections to our PokerHost servers. If you configured your firewall or proxy server there is no need to disable however you will need to ensure that your server is set to accept connections to the following IP addresses: 200.26.205.0 to 200.26.205.127. In addition you will need to ensure that ports 80, 433, 8048, and 8049 are open.

What happens to my hand if I get disconnected while I am playing?

If you are connected to the game server when it is your turn to act in any real money ring or tournament game, and you timeout by not acting within the allowable 25 seconds, your hand will be set to 'Fold to Any Bet' (this will cause you to check if the action is checked to you, or fold if there is action to you).
In a multi-table tournament, you'll be given more time to reconnect and when that time expires, your Extra Time will engage if you have money invested in the pot. At expiry of time in the Extra Time, you will be folded, except in the case of the final table at which players will be given up to 240 seconds to re-establish connection prior to being folded.

For more information please consult our Disconnection Policy